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Shipping & Delivery


JALFE usually ships with GLS. 


Delivery method / - costs 


Denmark - Free pick up at the store, Gerritsgade 24, Svendborg

Denmark - to a GLS parcel shop: 40 DKK / 5 € / 6 CHF

Denmark - to a private address: 50 DKK / 7 € / 7 CHF 

 

Greenland to a private address - registered maxi letter Postnord: 90 DKK / 12 € / 13 CHF

Greenland to a private address - airmail Postnord: 254 DKK / 34 € / 37 CHF


EU to a private address, GLS: 89 DKK / 12 € / 13 CHF

Switzerland (TNT or DHL) to a private address: 278 DKK / 38 € / 41 CHF

Norway to a private address, GLS: 160 DKK / 22 € / 24 CHF

 

If you have questions regarding your delivery, you can always contact us on Tel: +45 6220 1277 or E-mail: info@jalfe.dk

Payment

We accept the following cards:

Dankort

Visa-dankort

Visa

MasterCard

Maestro

Payment will not  be deducted from your account until the item is shipped.

JALFE encrypts your card information with the so-called SSL (Secure Socket Layer) protocol. This means that unauthorized persons cannot read your card number or other information during the transaction.


Bank transfer

If bank transfer is chosen as the payment method, you will receive our bank information with the order confirmation. We ship the goods when we have received the payment.


Right of complaint


A 2-year right of complaint is granted in accordance with the Danish Sale of Goods Act. Our right of complaint applies to defects in material and / or manufacturing. You can have the item repaired, exchanged, the money returned or a reduction in the price, depending on the specific situation. The complaint does not apply to errors or damage due to incorrect handling of the product. You must complain immediately after you have discovered the defect / error. JALFE will cover return costs to a reasonable extent. Upon return, complaints and use of the right of withdrawal, the item must be sent to:

Jalfe 

Søgårdsvænge 9B

5700 Svendborg

Denmark

TLF: +45 62 20 12 77

Email: info@live.dk

 

Return policy


There is a 14-day right of return on the goods, from the day you have received the shipment. If you choose to cancel a purchase, simply return the item/items in the same condition and quantity as when you received it. Once we have received and approved the item/items, the purchase price plus shipping costs will be refunded within a few days. However, you must bear the cost of returning the goods to us yourself.

Please use the the above address in case of return. Please note that we do not accept packages sent by cash on delivery. Returns can also be made by refusing to receive the shipment. It will help us if adequate information accompanies the package - for example, a copy of the order confirmation, and a copy of any prior correspondence, etc.


Refund

If the payment has been made by credit card, the refund will be made via Quickpay. If the payment has been made via a bank transfer, please enclose bank information in an e-mail to us,  so that the agreed amount can be refunded. Bank information can be provided without risk per email  as it is not sensitive information and it will only be used for the refund.