Jalfe ApSRyttermarken 125700 SvendborgDenmarkinfo@jalfe.dkVAT number: DK-35820809
All amounts listed on the website are in Danish kroner (DKK) or euros (EUR), including VAT and excluding delivery costs. Jalfe accepts online payments with Dankort, Visa/Dankort, Visa, and MasterCard. We do not charge any transaction fees on your purchase. The payment for the order will only be deducted from your account when the item is shipped unless otherwise agreed or stated in your order. Jalfe uses a secure payment server that encrypts all information, ensuring that the connection is completely secure.
Your order is usually shipped within 1-2 business days from our warehouse in Denmark. For orders placed on weekends and holidays, the item will be shipped on the next business day. In special cases where there is an extended delivery time, we will notify you by email.
If you wish to exercise your right of withdrawal, you must return your order to us no later than 14 days after receiving the order. When returning, you are responsible for ensuring that the item is securely packed and always returned unused in the original packaging. You are responsible for purchasing the return shipping and can choose the carrier you wish to use. The package must be sent with delivery to the following address: Jalfe ApS Ryttermarken 12 5700 Svendborg Denmark Once we have processed your return at our warehouse, the amount for the returned items will be refunded to the same payment card used for the purchase.
According to Danish law, there is a 2-year warranty on products. The warranty covers defects in material and/or workmanship. Complaints must be reported to Jalfe within a reasonable time after receiving the item. One month is considered a reasonable time unless otherwise agreed. The warranty does not cover defects or damage caused by improper use or handling of the product. In the case of a complaint, Jalfe will cover the return shipping costs to a reasonable extent. We do not accept packages sent COD. Complaints should be sent to our warehouse: Jalfe ApS Ryttermarken 12 5700 Svendborg Denmark
When you purchase an item and provide your information, we receive customer data. As the data controller, we process your personal data securely and confidentially. Your personal data will only be used and stored for the purposes for which it was collected. We use third parties to process some of our information, including our freight handling, which is not developed by Jalfe.
Cookies On www.jalfe.dk, cookies are used to optimize the functionality of the webshop, making the visit as easy as possible for users. A cookie is a small data file placed on the visitor's computer hard drive to recognize it. It is not a program and cannot read or destroy data on the computer. Only the web solution that placed a cookie on the hard drive can read the cookie's content again. Cookies can not contain viruses or similar that can harm a computer. You can delete cookies from your computer at any time.
You can always send an email to info@jalfe.dk if you want to contact us, have questions, or wish to file a complaint. If you have a complaint and we cannot find a solution together, you can use one of the following options to file a complaint: